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Customer case study

A success story that sells. Made from one message, so you can get your own in minutes.

Customer case study

Harborline Freight Cooperative: 41% Less Waiting at the Dock

*How a 14-member Minnesota trucking co-op replaced whiteboards and phone calls with Tallyport, and gave back 11 hours a week to every dispatcher.*

The challenge

Harborline Freight Cooperative moves paper, taconite equipment parts and frozen fish across the Upper Midwest from three shared warehouses near the Duluth harbor. Each warehouse booked dock doors on a whiteboard, and carriers confirmed slots by phone. When a truck ran late or a door freed up early, nobody saw it until a driver was already idling in the yard.

The cost showed up in three places:

• Dwell time averaged 3 hours 52 minutes per truck in 2025.

• Detention fees paid to shippers reached $518,000 for the year.

• On-time pickups sat at 78%, below the 90% many shippers now write into contracts.

Why they chose us

A success story that sells

The prompt

Create a Doc customer case study about Harborline Freight Cooperative, a regional trucking and warehousing co-op in Duluth, Minnesota using Tallyport, our dock scheduling and yard management software. Include an at-a-glance box with industry, size and results, the challenge, why they chose us, the solution and rollout, results with numbers (truck dwell time down 41%, detention fees down $212,000 a year, on-time pickups up from 78% to 94%), a customer quote, and what is next.

Make it yours

  • Change the details in the prompt to fit sales & marketing.
  • For example, change it so that the customer is a 6-location dental group in Tucson using our patient scheduling app and the results focus on no-show rate falling from 14% to 6% and 9 more booked chairs per week.
  • Ask for edits in plain words: tone, colors, length, layout or data.
  • Share the result by link or export it when you are done.

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